VELLBRIC SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 2 business days, excluding weekends and U.S. federal holidays.

During product launches, limited releases, holidays, or periods of high order volume, processing times may be longer than usual. If a significant delay affects your order, we will communicate updates when appropriate.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping transit times begin after your order has been processed and transferred to the carrier.

SHIPPING WITHIN THE UNITED STATES

Vellbric currently ships to eligible addresses within the United States.

Our standard shipping options are:

Complimentary Standard Shipping
Estimated carrier transit time: 3–5 business days

Express Shipping — $25
Estimated carrier transit time: 1–2 business days

Shipping options and estimated delivery information will also be displayed at checkout.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, service interruptions, and other circumstances outside of Vellbric's reasonable control may affect delivery times.

Express Shipping applies to carrier transit time only and does not eliminate Vellbric's order-processing period.

PACKAGE PROTECTION

Vellbric may offer optional package protection at checkout through a third-party provider.

When package protection is purchased, eligible claims for packages that are lost, stolen, or damaged in transit are subject to the package protection provider's terms, conditions, eligibility requirements, and claims process.

Package protection fees are non-refundable once an order has shipped, except where otherwise required by law or the package protection provider's terms.

Customers who purchase package protection should follow the instructions provided with their order or tracking information to submit an eligible claim.

Vellbric may also require a signature upon delivery for certain orders based on factors such as order value, quantity, destination, or other shipping considerations.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Once an order has entered processing or has shipped, we may not be able to change the delivery address.

Vellbric is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact support@vellbric.com as soon as possible. We cannot guarantee that changes can be made after an order has been placed.

LOST, STOLEN, OR DAMAGED PACKAGES

Please review your tracking information regularly after your order has shipped.

If your package arrives damaged, contact support@vellbric.com promptly and include your order number, a description of the issue, and clear photographs of the package and merchandise when applicable.

If tracking indicates that your package has been delivered but you have not received it, please check the delivery location, surrounding property, household members, and any available carrier delivery information before contacting the carrier.

If package protection was purchased with your order, lost, stolen, or damaged shipment claims should be submitted through the applicable package protection provider in accordance with its claims process.

For orders without package protection, Vellbric will assist with eligible carrier inquiries or claims when appropriate. However, Vellbric cannot guarantee replacement or reimbursement for packages that the carrier confirms were successfully delivered.

RETURNED OR REFUSED PACKAGES

If an order is returned to Vellbric because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of the package, or another circumstance attributable to the recipient, additional shipping charges may apply if the customer requests reshipment.

If a signature was required for a particular shipment, additional shipping charges may also apply when a package is returned because required delivery attempts were unsuccessful.

Any refund or store credit associated with a returned order will be handled in accordance with our Return & Refund Policy.

Original shipping charges and package protection fees, when applicable, are non-refundable except where required by law or when the return results from an error by Vellbric.

INTERNATIONAL SHIPPING

Vellbric does not currently offer international shipping.

QUESTIONS

For questions regarding your order or shipment, please contact:

Vellbric Customer Support
support@vellbric.com

Vellbric LLC
18530 Mack Ave #528
Grosse Pointe Farms, MI 48236
United States