VELLBRIC RETURN & REFUND POLICY

We want you to feel confident in your Vellbric purchase. If your purchase isn't quite right, eligible items may be returned in accordance with the policy below.

14-Day Return Window

You may request a return within 14 days of the date your order is delivered.

To be eligible for a return, merchandise must be:

• Unused and unworn
• In its original condition
• Free from marks, stains, odors, scratches, or other signs of use
• Returned with all original tags, protective materials, dust bag, and packaging

Vellbric reserves the right to decline a return that does not meet these conditions.

How to Request a Return

To begin a return, contact support@vellbric.com within 14 days of delivery and include your order number and reason for the return.

If your return is approved, we will provide return instructions.

Please do not send merchandise back without prior return authorization. Returns sent without authorization may not be accepted.

Once a return is authorized, the item must be shipped back within 7 calendar days of receiving the return authorization. Returns shipped after this period may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to preference, color selection, or change of mind.

Original shipping charges and optional package protection fees are non-refundable.

Customers are responsible for ensuring that returned merchandise reaches Vellbric safely. We strongly recommend using a trackable and insured shipping method.

Vellbric is not responsible for return packages that are lost, damaged, or otherwise not received.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact support@vellbric.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the merchandise and packaging

If we determine that your item arrived damaged, defective, or incorrect, Vellbric will work with you to resolve the issue and will cover applicable return shipping costs.

Refunds

Once your return has been received, please allow up to 5 business days for inspection and processing.

We will notify you once your return has been reviewed and whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is issued, please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account. Processing times vary by financial institution.

Original shipping charges, optional package protection fees, and other non-refundable fees, if applicable, will not be included in the refund unless the return resulted from an error by Vellbric.

Final Sale Items

Merchandise clearly identified as Final Sale at the time of purchase cannot be returned or refunded, except where required by applicable law.

Order Cancellations

We begin processing orders as quickly as possible.

If you need to request a cancellation, contact support@vellbric.com as soon as possible after placing your order.

We cannot guarantee that an order can be changed or canceled once processing has begun. Orders that have already shipped cannot be canceled.

If an order has already shipped, the customer may request a return after delivery in accordance with this Return & Refund Policy.

Questions

If you have questions regarding a return or refund, please contact:

Vellbric Customer Support
support@vellbric.com

This policy does not limit any rights available to customers under applicable law.